Delivery, returns & care

Delivery

• We deliver across the United States.
• Every order arrives in our signature gift box.
• Candles ship in 3–5 business days and 3D designs in 5–7.
• Custom gifts ship 5–7 business days after you approve your preview.
• You get a tracking link by email as soon as your order leaves our studio.

Returns

• Return unused pieces within 30 days of delivery for a full refund.
• Candles can be returned unused and unopened.
• Custom gifts are made just for you, so they can’t be returned.
• If anything arrives damaged, email a photo to hello@zeecollective.com within 7 days and we’ll replace it.

Candle care

• Trim the wick to about 6 mm (¼ in) before each burn.
• First time: let the top melt all the way to the edge (2–3 hours).
• Burn for up to 4 hours at a time.
• Never leave a lit candle alone. Keep it away from children, pets, drafts and anything that can catch fire.
• Place it on a heat-safe surface and stop when about 1 cm of wax is left.

Design care

• Use an LED bulb, 9 W or less, warm white. Never incandescent or halogen.
• Indoors and in dry rooms, away from heaters, stoves and direct sun.
• Unplug before changing the bulb or cleaning.
• Dust with a soft, dry brush. No water or sprays.

Privacy

We use your details only to make and deliver your order, to answer your messages and, if you sign up, to send our letters. We never sell your information. The words and dates you share for a custom gift are used only to make that gift.